How to Learn ServiceNow

Hi! I'm Tim Woodruff. I write most of the articles SN Pro Tips articles, and I’m the author of a few books on ServiceNow development, including Learning ServiceNow, and The ServiceNow Development Handbook. I've put together this quick-start guide to learning ServiceNow development, to give you a quick intro to the things that I personally think are important to know, when beginning a career as a ServiceNow developer.

This article is not meant to actually teach you to be a ServiceNow developer (it’s far too short for that). Instead, it's meant to be something you can reference when you feel like "Okay, what next?" on your journey to becoming an excellent ServiceNow developer. 

Read more

ServiceNow & ITSM as a Career?

Starting a career within a new IT niche can be risky, but the potential rewards can be outstanding.
Maybe you're just starting out your career in IT Service Management development/administration/architecture, or maybe you're a veteran of the industry and you're looking for a change. Either way, in this article, we're going to discuss ServiceNow, ITSM, ITBM, and ITOM as a career-path. We’re going to discuss:

  1. Some things you should consider when deciding on your career path

  2. Modules and specializations that are in high demand right now

  3. Building an ITSM-centric resume, and what to focus on

  4. ServiceNow certifications

  5. Interview Pro-Tips

  6. How to break into the industry without experience

  7. Salary negotiation and expectations

ServiceNow admins, developers, and architects are in extraordinary demand, due in large part to the fact that ServiceNow is the fastest growing IT platform in the market, with almost triple the share of its competitors. This, and the ludicrous speed with which ServiceNow has obtained this market-share, has resulted in a strong demand for ServiceNow technical experts.

Whether you're looking to begin your ServiceNow/ITSM, ITBM or ITOM career, or you're already an ITSM veteran just looking for a change, we've partnered with Michael Green, VP of Nelson Frank (one of the few staffing and recruitment firms that I personally trust), to put together some handy interview and resume tips to help you climb the career ladder.

Note: This article is a collaboration. It was not sponsored or paid for in any way.

Read more